This Privacy Policy governs the website operated by Duwamish Plumbing (the “Website”), which is owned and managed by Duwamish Plumbing (“we,” “our,” or “us”).

Changes to This Privacy Policy

We may update or revise this Privacy Policy periodically without advance notice by posting the revised version on the Website, accessible via the “Privacy Policy” link on our homepage. Your ongoing use of the Website after such changes constitutes your agreement to the updated terms.

For any changes that significantly reduce restrictions on our handling or sharing of previously collected Personal Information (as defined below), we will seek your affirmative consent before applying those changes to your data.

Categories of Information We Collect

Personal Information 
“Personal Information” refers to data that identifies, relates to, describes, can be reasonably linked to, or is capable of being associated with a specific individual or household. Depending on your interactions with us, we may collect categories such as: your full name, mailing address, email address, telephone number, payment details (including credit card number, expiration date, and billing address), and geolocation information.

Usage Data
We automatically gather Usage Data during your visits to the Website. This may include: IP address or domain name of your device, requested URI/URL paths, request timestamps, submission methods to our servers, response file sizes, server response status codes (success, error, etc.), approximate country of access, browser and operating system details, session duration and page navigation paths, device and IT environment specifics, as well as analytics, conversion metrics, marketing statistics, reports, reviews, and survey responses. Usage Data is typically collected in an anonymized form but may indirectly enable identification in some cases.

How We Gather Your Information

Personal Information
We obtain Personal Information directly when you submit it, such as via contact or inquiry forms, account creation, service registrations, promotions, contests, or other interactions on the Website. Collection details may differ based on the specific activity. We also receive Personal Information from communications you initiate (e.g., emails, texts, phone calls, faxes, postal mail) and from external third-party sources like data providers or vendors.

When you subscribe to newsletters, updates, or mailing lists through our forms, we collect your details via our email service providers or autoresponders.

Usage Data
We passively collect Usage Data as you browse the Website through technologies like cookies, web beacons, pixels, and analytics tools—no active input from you is required.

Purposes for Using Your Information

We use Personal Information primarily to fulfill the purpose for which you provided it (e.g., delivering services, processing transactions), conducting our internal Website reporting, and performing security evaluations.

We utilize Usage Data extensively to enhance user experience, personalize Website features according to preferences, generate aggregate statistics and trend analyses on site usage, and support overall Website administration, maintenance, and improvements.

Sharing and Disclosure of Information

We may share your information as outlined here. Usage Data can be disclosed freely without limitations.

Service Providers and Vendors
We grant limited access to your Personal Information and Usage Data to reliable third-party providers who help operate, maintain, and support the Website. Examples include payment processors, hosting services, security firms, analytics providers, fulfillment partners, and reporting vendors. These parties receive only the access needed to perform their contracted tasks.

Business Transfers
In the event of a sale, merger, acquisition, bankruptcy, or other transfer of all or part of our business or assets, we may transfer your Personal Information and Usage Data to the acquiring entity. We will require the recipient to uphold the protections described in this Privacy Policy.

Legal and Security Requirements
We may disclose Personal Information or Usage Data when we reasonably believe it is necessary to: comply with laws, regulations, subpoenas, court orders, or government requests; prevent or address fraud, illegal conduct, or security threats; protect our rights, property, or safety, or that of our users or others; or investigate and respond to violations of our terms or Website security.

Joint Marketing Initiatives 
We sometimes collaborate with partners to promote products, services, offers, or events (ours or theirs). We may share your Personal Information with these partners for transaction handling, fulfillment, support, compensation, and to present you with additional relevant offers. These partners may reach out to you directly about their own promotions.

Other Discretionary Disclosures 
We may share Personal Information to enforce our terms of use, service agreements, or for billing/collection purposes. This can include sharing with credit reporting agencies, consumer bureaus, credit card networks, attorneys, or government entities in cases involving fraud, credit issues, debt recovery, or account defaults. We may also disclose information to safeguard rights, property, or safety, including fraud prevention and risk mitigation exchanges with other organizations.

**Important:** We do not sell your Personal Information to third parties under any circumstances.

Your Privacy Rights Under Applicable Law

Under laws such as the California Consumer Privacy Act (as amended, often referred to as “the Act”), California residents may request (up to twice in a 12-month period) details about the categories and specific pieces of Personal Information we have collected about them. You may also request correction of inaccurate data, deletion of your Personal Information, or restrictions on its use and sharing.

To exercise these rights, contact us using the details below. We may ask for verification information to confirm your identity and ensure the request is valid. Once verified, we will respond within 45 days (extendable if necessary, with notice to you). We will not discriminate against you for exercising these rights.

Third-Party Advertisers

We may share Usage Data with advertising partners. Ads displayed on our site are contextual (based on the current page content) and not targeted using your browsing history across other sites. Third-party ad networks may place their own cookies or trackers to measure ad performance; we do not control or access these. Any data you provide during registration or purchases on linked third-party sites falls under their separate privacy policies—review them carefully.

Cookies, Web Beacons, and Similar Technologies

We use cookies (small data files stored by your browser) and web beacons (transparent pixels) to gather Usage Data, remember preferences, track page visits, and analyze past activity. These help customize your experience and may be required for full site functionality. You can usually disable cookies via browser settings, though this may limit certain features.

We may also use Flash cookies (local shared objects via Adobe Flash Player) for purposes like attributing referrals or sales in joint marketing arrangements. These differ from standard browser cookies and may persist even if browser cookies are cleared.

Web beacons help count visitors, deliver cookies, and track email/newsletter engagement (e.g., opens and clicks).

Analytics Services

We work with third-party analytics providers to track site traffic and user behavior. For instance, Google Analytics collects cookie and Usage Data to analyze site usage and generate reports. For details, see Google’s privacy policy at https://www.google.com/policies/privacy/. You can opt out via Google’s Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Social Media Features

The Website may offer options to interact with social platforms (e.g., sharing content on Facebook, Twitter/X, Instagram). Using these features shares certain data (like comments or profile info) directly with those platforms, governed by their privacy policies.

Do Not Track Signals

We currently do not respond to browser “Do Not Track” (DNT) signals due to inconsistent implementation across browsers. We will continue monitoring advancements in this area and may update our practices accordingly.

Data Security Measures

We employ commercially reasonable safeguards aligned with industry standards to protect your information from unauthorized access, alteration, or disclosure, including physical, technical, and administrative controls. When you submit Personal Information (e.g., during registration or purchases), we use SSL encryption for transmission. However, no internet transmission or storage method is entirely risk-free, so we cannot guarantee absolute security.

International Data Transfers

All Personal Information collected via the Website is stored and processed on servers located in the United States. If you access the site from outside the U.S., you consent to the transfer, storage, and processing of your data in the United States.

Accessing or Updating Your Information

You may request access to, updates to, or corrections of your Personal Information for valid reasons. We may require identity verification before processing. In many cases, you can directly update details through your account on the Website (where applicable). We may deny requests that are excessive, unfounded, or conflict with others’ privacy rights or legal obligations.

Links to Partner Sites

Our Website may link to sites operated by joint marketing partners. Clicking through or engaging with their offers transfers your click data and any submitted information to them. We are not responsible for their privacy practices—always review their policies before sharing details.

Children’s Privacy

This Website is intended for a general audience and does not knowingly collect, use, or disclose Personal Information from children under 13 years old, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you are a parent/guardian and believe your child under 13 has provided information without consent, contact us immediately (using the details below) with the relevant login/submission details so we can remove it from our records.

Contact Information

For questions, requests, or concerns about this Privacy Policy or our data practices, please reach out to Duwamish Plumbing using the contact methods provided on our Website.